The Industry Needs to do One Thing to Avoid Regulation: Provide Better Phone Support
Why Tech Companies Avoid Customer Service and the Opportunity That Comes With Actually Engaging Your Users
5 min readMar 27
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Thirty years from now when you’re reading my memoir pay attention to Chapter 8 because that’s when I became President of the United States. The populist momentum that resulted in an unprecedented third-party ascension was all based on a single premise: the large tech companies should staff competent, responsive…
