The Industry Needs to do One Thing to Avoid Regulation: Provide Better Phone Support

Why Tech Companies Avoid Customer Service and the Opportunity That Comes With Actually Engaging Your Users

Hunter Walk

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Thirty years from now when you’re reading my memoir pay attention to Chapter 8 because that’s when I became President of the United States. The populist momentum that resulted in an unprecedented third-party ascension was all based on a single premise: the large tech companies should staff competent, responsive…

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Hunter Walk

You’ll find me @homebrew , Seed Stage Venture Fund w @satyap . Previously made products at YouTube, Google & SecondLife. Married to @cbarlerin .