The Airline Chatbot Lied and a Passenger Sued, Why You Shouldn’t Care About Your VC Being ‘Founder Friendly,’ and Will AI Slop Kill the Internet? [link blog]
URLs. Fresh hot URLs.
Air Canada Has to Honor a Refund Policy Its Chatbot Made Up [Ashley Belanger/Wired] -Air Canada’s chatbot gave a customer incorrect information about bereavement fare policies, and a court held the airline accountable. Unclear whether the chatbot was truly LLM powered — or by whom — but it’s a fun piece of case law now (at least in Canada) for GPT hallucinations.
The chatbot provided inaccurate information, encouraging Moffatt to book a flight immediately and then request a refund within 90 days. In reality, Air Canada’s policy explicitly stated that the airline will not provide refunds for bereavement travel after the flight is booked. Moffatt dutifully attempted to follow the chatbot’s advice and request a refund but was shocked that the request was rejected.
The best founders don’t care if an investor is “founder friendly” [Harry Glaser/Modelbit] — Repeat founder Harry Glaser wants a few things from his VCs but “founder friendly” ain’t one of them [disclosure: we’re investors in his ML deployment startup ¯\_(ツ)_/¯ ].
Founders want to win so badly they put themselves in an all-in…
